Shipping and Return Policy

Orders are processed Monday through Friday during normal business hours.

Return Policy

Products requested to be returned for credit must meet the following criteria before any credit will be issued:

• RMAs are accepted for orders shipped within the last 12 months.
• All returns must be preceded by an RGA (Returned Goods Authorization). No returned products will be accepted without an RGA.
• Return freight costs must be covered by the shipper.
• A minimum 15% restocking fee will be applied to cover receiving, handling, inspection, and restocking of returned products.
• Products returned due to defects or quality issues are not subject to restocking charges and return freight fees for these products will be covered.
• All returned products are subject to inspection upon return.
• Returned products must be in resalable condition. No used, damaged, weathered, or obsolete parts will be accepted. Must be returned in same bag / box quantity as sold / shipped.
• Non-approved products returned will not be accepted. Parts can be returned at the shipper’s expense or discarded. A decision must be made within 5 business days of notification of rejected products.
• If a decision is not communicated within this period, rejected products will be discarded.
• Any returned products rejected during the inspection process are subject to the same conditions as non-approved products.
• Credit will be issued based on the original purchase price of the returned products after inspection approval.
• Credit will be issued to the "ship to location" unless prior arrangements have been made.

Shipping Policy

Please note: Orders are not processed on weekends or holidays.

• Orders will not be delivered to PO and APO/FPO box addresses.
• Orders are shipped via UPS and FedEx Ground, unless otherwise specified. If the order size or weight exceeds the carrier restrictions, the order will be shipped via the most appropriate freight carrier for the purchaser's address.
• Delivery time is based on the time required for payment authorization, order processing, and actual transit.
• Delivery schedules are subject to conditions beyond the carrier's control, such as weather or mechanical issues.

International Deliveries

• All pricing and shipping costs are in U.S. dollars.
• Customers are responsible for duties and taxes unless otherwise noted when order is placed.

Additional Information

• The price in effect at the time of your order is the price you will be charged, plus shipping and applicable sales tax.
• If your order arrives damaged, we recommend that you refuse delivery, then notify our Customer Service department so that we can track the return and issue your replacement or refund in a timely manner.
• For security purposes, re-routing of packages while in transit is not allowed.